These are sound–worth knowing and following, for the most part.
But as soon as they’re commonplace, time to start breaking them. (Thanks to http://webworkerdaily.com/ for pointing them out.)
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- Cartoon: Flag for Moderation November 8, 2009Those of us who manage online communities have learned to crowdsource a big chunk of our work: identifying user contributions that deserve a higher profile - and those that deserve to be dropped in a deep, dark hole. But there has to be something more nuanced than just thumbs-up and thumbs-down buttons. And so... Sponsor More Noise to Signal. Discuss […]
- Forget About Harley and Apple November 6, 2009Have you noticed that most conversations about branding inevitably include references to Harley-Davidson and Apple? Sprinkle in mentions of Coke, Facebook, and Zappos, and you get the context of every agency pitch for more spending on brand engagement, loyalty, or whatever else these examples might suggest.
- BAM- Customer Service Done Right- Review November 7, 2009I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very readable book, broken into very useful chunks, with a recurring […]
- Michelle Obama awards local dance company for work with juvenile detainees November 6, 2009Shira Greenberg (Left), Keshet Dance Company Founder and Artistic Director; Elianna Boswell (Center), Keshet Arts Education Student Representative; First Lady Michelle Obama, Honorary Chair of the President's Committee for the Arts and the Humanities.Albuquerque's Keshet Dance Company is getting some national recognition for their work with juvenil […]
- The great American documentary November 5, 2009Today, fifteen years after I first saw it, I believe "Hoop Dreams" is the great American documentary. No other documentary has ever touched me more deeply. It was relevant then, and today, as inner city neighborhoods sink deeper into the despair of children murdering children, it is more relevant. It tells the stories of two 14-year-olds, Arthur Ag […]
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